Shipping, Returns & Policies

🕒 Processing Time

All Chic & Cozy Gifts orders are processed within 3–5 business days.

Because many of our gifts are handcrafted or assembled by hand, this processing time allows us to prepare each order with the care and attention it deserves.

Processing time does not include weekends or holidays.

🚚 Shipping Timeframes

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Typical shipping transit times within the United States range between 2–7 business days.

Once your order ships, you will receive a confirmation email with tracking information.

📦 How We Fulfill Your Order

Chic & Cozy Gifts personally fulfills and ships orders placed through our direct online store.

We carefully prepare, package, and ship each order ourselves so we can maintain the quality and presentation you expect from Chic & Cozy Gifts.

🌍 Shipping Locations

We currently ship direct Chic & Cozy Gifts orders within the United States.

If you are interested in international shipping, please contact us to see if we can accommodate your request.

🏡 Address Accuracy

Please carefully review your shipping address before completing your purchase.

Chic & Cozy Gifts is not responsible for orders shipped to an incorrectly entered or incomplete address.

📬 Damaged, Lost, or Delayed Orders

If your order arrives damaged, is lost, or experiences a delivery issue, please contact us as soon as possible.

For damaged items, please provide photos of the item and packaging when possible so we can determine the best way to assist you.

↩️ Returns & Refunds

If you have a problem with an order purchased directly from Chic & Cozy Gifts, please contact us so we can review your situation and determine the appropriate resolution.

Return and refund eligibility may vary depending on the product and circumstances of the order.

💌 Customer Support

Have a question or problem with your Chic & Cozy Gifts order?

We're here to help.

Customer Support:
helpdesk@chicozygift.com

Please include your order information and a brief description of the issue so we can assist you.

🛍️ Purchases Through Other Retailers

Some products featured on the Chic & Cozy Gifts website, YouTube, Pinterest, or other content may be available through affiliate links.

Etsy: Purchases made through our Etsy shop are subject to the policies listed on the Etsy shop.

Amazon & Temu: Purchases made through Amazon or Temu affiliate links are placed directly with those retailers. Amazon or Temu is responsible for fulfilling and shipping those orders, and their applicable shipping, return, refund, and customer-service policies apply.

Chic & Cozy Gifts does not fulfill or ship Amazon or Temu orders.